Monitoring & Observability
RISE shifts infrastructure monitoring to SAP, but application and business process observability remain firmly in your domain. Know what to watch and how.
monitors infrastructure
monitor applications
are your responsibility
need your own metrics
The Monitoring Reality in RISE
One of the most common misconceptions about RISE with SAP is that "SAP handles monitoring." While SAP does take responsibility for infrastructure health—servers, databases, network at the hyperscaler level—everything above that layer remains yours.
This means background job monitoring, interface health, business process KPIs, user experience, and application performance are still your responsibility. If an IDoc fails at 2am, SAP won't alert you. If a batch job runs three times longer than usual, that's yours to detect.
The shift to RISE is an opportunity to modernise your monitoring approach—moving from reactive firefighting to proactive observability. But this requires investment in tooling, processes, and potentially skills you may not have needed when everything was on-premise.
Common Misconception
"SAP monitors everything in RISE" — False. SAP monitors infrastructure. You monitor applications, jobs, interfaces, and business processes.
Last Updated
January 15, 2026
Sources
- •SAP RISE Operations Guide
- •Shared Responsibility Model
Information based on publicly available SAP documentation and industry sources. For the latest details, consult SAP official materials or qualified partners.
Monitoring Responsibility Split
SAP Monitors
Infrastructure Health
Server uptime, compute resources, storage
Database Health
HANA availability, replication, backups
Network (within cloud)
Internal connectivity, load balancers
System Availability SLA
Contracted uptime metrics
You Must Monitor
Background Jobs
Batch job success, duration, scheduling
Interfaces / IDocs
Message processing, errors, queues
Application Performance
Transaction response times, slow queries
Business Process KPIs
Order processing, invoice volumes, exceptions
Security Events
Login failures, authorization violations, audit logs
What You Should Be Monitoring
Background Jobs
- •Job start/end times
- •Success/failure status
- •Duration anomalies
- •Job chains/dependencies
- •Scheduling conflicts
Interfaces
- •IDoc processing status
- •RFC connection health
- •Queue depths
- •Message errors
- •Integration middleware
Performance
- •Dialog response times
- •Database query duration
- •Memory utilization
- •Work process availability
- •Lock wait times
Business Process
- •Document throughput
- •Processing backlogs
- •Exception counts
- •SLA compliance
- •End-to-end latency
Security
- •Failed logins
- •Privilege escalations
- •Critical transaction usage
- •User changes
- •Authorization errors
Data Quality
- •Master data consistency
- •Posting errors
- •Duplicate detection
- •Validation failures
- •Reconciliation gaps
Building an Alerting Strategy
Avoid alert fatigue while catching what matters
Critical Alerts
Immediate action required. Page on-call.
- • Production job failures
- • Interface complete failure
- • Security incidents
- • Business-stopping errors
Warning Alerts
Address within business hours.
- • Performance degradation
- • Job duration anomalies
- • Queue depth increasing
- • Approaching thresholds
Informational
Review in daily/weekly reporting.
- • Trend changes
- • Usage patterns
- • Capacity forecasts
- • Optimization opportunities
Alert Fatigue Prevention
Do:
- • Set meaningful thresholds based on baselines
- • Correlate related alerts to reduce noise
- • Review and tune alerts monthly
- • Document escalation procedures
Don't:
- • Alert on every anomaly
- • Ignore repeated false positives
- • Send all alerts to everyone
- • Skip root cause analysis
Monitoring Tools Landscape
SAP-Native Options
SAP Cloud ALM
SAP's cloud-native ALM solution with built-in monitoring capabilities
SAP Solution Manager
Traditional monitoring if you maintain it alongside RISE
SAP Focused Run
Advanced monitoring and alerting for larger landscapes
Third-Party Options
Avantra
SAP-focused AIOps and automation platform
IT-Conductor
Cloud-native SAP monitoring and automation
Splunk / Datadog / Others
General observability platforms with SAP connectors
Monitoring Readiness Checklist
Before Go-Live
- Monitoring tool selected and configured
- Critical jobs identified and alerts set
- Interface monitoring in place
- Performance baselines established
- Alert routing and escalation defined
- On-call procedures documented
- Dashboard for ops team built
- Integration with ITSM for tickets
Ongoing Operations
- Monthly alert threshold review
- Quarterly capacity planning
- Weekly ops review meetings
- Incident post-mortems documented
- Runbook updates when issues arise
- Training for new team members
- Vendor tool updates applied
- SLA reporting to stakeholders